The Effect of Servant Leadership on Job Satisfaction: A Quantitative Study of Personnel at a Media College in Ghana
by Kofi Osei-Kusi
June 26th, 2021
The purpose of this quantitative study was to examine the effect of servant leadership on job satisfaction at a leading media school in Ghana. Two research instruments were used in this study to collect quantitative data: The Servant Leadership Assessment Instrument developed by Dennis and Bocarnea (2005) was used to measure the independent variable (servant leadership), and the Minnesota Satisfaction Questionnaire by Weiss et al. (1967) was used to measure the dependent variable (job satisfaction). I sampled the entire population of teaching, non-teaching, and management staff of the school. The data collected was analyzed using SPSS software version 25 and Microsoft Excel to determine the relationship between the variables of the study. Pearson’s correlation coefficient was used as the principal parameter to evaluate the strength of the relationship. An analysis of the data indicated a high perception of the presence of servant leadership characteristics at the school and a high level of job satisfaction consistent among all staff of the school. The results of the research-validated all seven hypotheses of the study. The results of the study also indicated that there is no statistically significant relationship between the demographic factors of gender, age group, job category, years on the job, or even years of schooling. The results coincided with those of prior studies, and it adds significant knowledge to the body of research regarding servant leadership and job satisfaction in an area that has relatively little in terms of research within the Ghanaian context. Recommendation is made for future quantitative and qualitative research to investigate further the relationship between servant leadership and job satisfaction in different contexts of the Ghanaian society.